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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return or exchange an item?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment (extended returns over Christmas period as advertised).

  • Items must be returned in an unworn condition without any scuffs, scratches, stains or hair.
  • All the tags must remain on the product intact. If any tags are missing the return will not be accepted.
  • Bundles and Kit special offers are subject to a restocking fee of £25. Any item(s) that are returned out of a bundle or kit special offer will be refunded at the discounted value less the restocking fee.

Free gifts are not returnable.

 

Should you have any problems with this online request please email returns@purevelo.cc

 

Are there any charges for return?

  • If you follow our returns process we will subsidise your return shipment so that you do not have to pay at the point from where you return.
  • We deduct a return shipping fee from your refund of £5 UK | €10 Europe | $10 USA & Canada | $10 ROW. 
  • If you choose to use an alternative method for returning your purchase to us, the cost for your return shipment will not be subsidised or refunded.

 

Are there any charges for exchanges?

  • If you follow our exchange process we will cover the cost of your return and reshipment. 
  • If you choose to use an alternative method for returning your purchase to us for exchange, the cost for your return shipment will not be subsidised or refunded.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.